It happens here: Consumer-centric Innovation in Charlotte and beyond


Dunkin’ Donuts: I knew what they were doing and I STILL fell for it by Nheeda Enriquez

ddphotoYou would think that since I’m in marketing and product development, I’d be immune to impulse buys.  But on a recent road trip, I stopped at my local Dunkin’ Donuts and STILL could not resist this cup of Munchkins strategically placed next to the register.  Here’s why I am a sucker:

1.  Although I consider myself somewhat Green, I compromised my values: convenience over sustainability.  I offset the guilt by rationalizing, “Oh, I can recycle this packaging.”

2.  The math is all wrong:  Four Munchkins in a cup = $1.00.  Single jelly donut = $0.89, and more filling.  I paid a premium to make myself feel like I wasn’t eating unhealthy.

The lesson:  Sometimes understanding a customer’s complex decision-making process gives you the tools to make them behave in strange ways.  And the most remarkable part is that this “innovation” probably cost practically nothing to develop; Dunkin Donuts recombined products they already had.

The experience also reminded me of a fun story I came across: The making of Dunkin’ Run.  It’s a quick look at how Hill Holiday brought this nifty service from concept to reality.  Dunkin’ Donuts even launched a mobile app to extend the platform.