It happens here: Consumer-centric Innovation in Charlotte and beyond


If innovation were steak… (Part 1) by Frank Blair

Over the summer, I met Frank Blair, the Director of Research, Innovation, and Strategy at the Public Library of Charlotte Mecklenberg County (PLCMC.)   His background in Linguistics has taken him to many parts of the world, and he’s weaved his experience in IT and Innovation to make the city’s libraries a critical partner in our community.  Frank’s an extremely engaging personality, and this week, he’s a guest on this blog to share a lesson of innovation in 3 parts: Rare, Medium, and Well-done.  Enjoy!

If innovation were steak… (Part 1) – by Frank Blair

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flickr photo: nathanaelb

If innovation were a steak you were ordering at Longhorn’s or Morton’s, how would you place your order?  Just like steak, innovation can be well-done, medium or rare.

Well-done?

This steak has been thoroughly cooked.  Some believe it is the hardest kind of steak to cook, and that it is the steak for people who don’t like steak.  If you are in an environment that doesn’t care for (or is hostile to) innovative practices, techniques and products, then this is for you!  Of course there are people who just like their steak well-done for health reasons, or even just for the taste (go figure).

If you are interested in this grade of innovation, look for a practice, technique or product that is common in your industry or profession, but just hasn’t been implemented in your workspace yet.  There will likely be several vendors to select the product or service from, or perhaps alternative procedures or manuals to choose from.  The innovative thought comes from seeing the possibility of a practice, technique or product in another area or profession and realizing the possibilities inherent in customizing it for your particular niche.

So, for example, at Charlotte Mecklenburg Library, an example of “well-done” innovation would the recent use of on-line whiteboard and chat technology to provide homework assistance to school-age students.  Nothing is new about providing access to resources for homework in our libraries…we’ve been doing it for over a hundred years.  But our environment has changed, and many of our customers, especially students, want to use our resources on-line from home.  We partnered with tutor.com to provide free, online live homework help from 2PM until 10PM on school nights.  If you don’t have a computer or Internet access at home, you can use a computer at the library for the same purpose.  An existing service partnered with an existing library to create an innovative service for our county.  You can learn more about the service from this WBT News story.

Want more well-done innovation?  Try benchmarking your products or practices against others providing a similar service or product.  At the library, we do this when we compare ourselves to other libraries.

How do you like your steak?  Check back on Friday and we’ll take a look at medium.


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[…] in a children’s museum is that it encourages your participants to think like kids again.  Frank Blair of PLCMC suggests choosing one of the round rooms, adjacent to the courtyard, to have a session outdoors.  […]

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